Clear agreements

Who we are

Happ Knokke is a holiday apartment at Bayauxlaan 2, 8300 Knokke-Heist. It is let by its private owners and is registered under the Flemish Tourist Accommodation Decree, number 407220. You can reach us at info@happknokke.be or via WhatsApp.

Scope

These terms apply to every booking you make directly with us, through this website, by email or via WhatsApp. They go together with the rental terms and the house rules below. If you book through Airbnb or Booking.com, that platform’s terms apply to payment and cancellation. Our house rules apply to everyone.

How a booking is made

You choose your dates in the calendar and send a request. The request is non-binding and you pay nothing yet. We review it personally and confirm by email, with the total amount and the payment details. The booking is final as soon as the full amount is in our account.

Prices

All prices are in euros, per stay, for the whole apartment. The price per night depends on the period and the day of the week. From 5 nights, you get an 8% discount on the overnight stays. The final cleaning (€ 130) and the deposit (€ 450) are charged separately. Bed linen and towels are not included. The price in our confirmation email is the price that applies.

Payment

After our confirmation, you transfer the full amount: the rent, the cleaning and the deposit. It must be in our account within 7 days. If it is not, the booking lapses and we may let the dates again.

No right of withdrawal

A holiday stay on fixed dates is not covered by the 14-day right of withdrawal (Article VI.53, 12° of the Belgian Code of Economic Law). You can still cancel, under the rules in the rental terms.

Your stay

You treat the apartment with due care, respect the maximum number of guests and follow the house rules. You are responsible for everyone staying with you.

Liability

You are liable for damage caused during your stay by you or your party. We are not liable for loss of, theft of or damage to your personal belongings, nor for a temporary interruption of water, electricity, heating or internet beyond our control. We will, however, fix any problem as quickly as possible.

Force majeure

If force majeure prevents us from making the apartment available, for example due to fire, water damage or a decision by the authorities, we will refund everything you have already paid. No further compensation is due in that case.

Complaints

If something is not right, let us know straight away during your stay, via WhatsApp or email. Then we can still put it right. Any complaint afterwards should be sent to info@happknokke.be within 7 days of your departure.

Applicable law

This agreement is governed by Belgian law. In the event of a dispute, the courts of the judicial district of West Flanders have jurisdiction, unless the law provides otherwise.

Changes

We may change these terms. Your booking is governed by the version on the website at the time of our confirmation.

Booking and payment

Your booking is final as soon as the full amount is in our account, within 7 days of our confirmation. You pay the deposit together with the rent.

Deposit

The deposit is € 450 per stay. After you leave, we check the apartment. If everything is in order, you get the full deposit back within 14 days. If there is damage, something is missing, or extra cleaning is needed because the house rules were not followed (for example smoking or a pet), we deduct the actual costs and tell you why. If the costs exceed the deposit, we will ask you for the difference.

Cancellation

If you cancel up to 60 days before arrival, you get back everything you have already paid.

If you cancel between 59 and 30 days before arrival, you get back half of the rent, and the cleaning and the deposit in full.

If you cancel less than 30 days before arrival, or do not show up, the rent is not refunded. You do get the cleaning and the deposit back.

If you arrive later or leave earlier, we do not refund the nights you do not use. We recommend cancellation insurance.

Changing dates

Up to 60 days before arrival you can move your stay free of charge, if the new period is available. The price of the new period then applies. After that, a change of dates counts as a cancellation.

Cancellation by us

If we have to cancel your stay, we will refund everything you have already paid.

Arrival and departure

You can check in from 4 pm and must leave by 11 am at the latest. Early arrival or late departure is only possible on request, if the schedule allows. Before you arrive, you will receive our information pack with the house rules, local tips and your personal access codes.

House rules

• Maximum 7 guests. A baby up to 2 years old may come in addition.
• Only the people named on the booking stay overnight in the apartment. Additional visitors are not allowed.
• No parties or events. Please respect the peace and quiet of the neighbours in the residence.
• No smoking, indoors or on the terrace.
• No pets. This keeps the apartment free of pet hair and allergens.
• Shoes off indoors, to protect the parquet floor.
• No unaccompanied minors and no groups of young people under 22.
• When you are out, please lower the front curtains.

On departure

We take care of the final cleaning. We only ask you to:

• empty the dishwasher, or put the dishes away in the cupboard;
• take the sorted rubbish to the collection point at D'hooghestraat 125 (car park);
• close the windows, and switch off the lights with the MAIN button next to the front door;
• put the key back in the key box, and lock the door with the button marked with the small triangle.

Booking via Airbnb

If you book via Airbnb, Airbnb’s rules apply on departure instead of the points above.

What is included

Water, electricity, heating, wifi, use of the fully equipped kitchen, the cot and the high chair. Not included: bed linen and towels, and the washer-dryer, which you can use for a fee.

Reporting damage

Please report any damage or defect straight away. Then we can repair it for the next guests, and we won’t make a fuss about it.